Customer Support Associate

Convera is seeking a Customer Care Specialist to join their Costa Rica office. The Customer Care Specialist will provide excellent support to Convera customers, bridging the gap between customer needs and company offerings. This role aims to enhance customer experience and foster positive sentiment towards the Convera brand.

Responsibilities:

• Deliver professional service through various channels.
• Identify and solve problems efficiently.
• Evaluate and improve processes.
• Drive first contact resolution.
• Understand regulatory requirements.
• Manage requests from external legal entities and regulators.
• Assist with projects and business improvements.
• Support leadership with reporting and data analysis.

Requirements:

• Minimum 1 year related experience with a Bachelor’s degree or equivalent.
• Strong communication skills.
• Passion for customer care.
• Strong problem-solving skills.
• Ability to learn quickly.
• Self-starter with excellent time management.
• Ability to remain calm under pressure.
• Good knowledge of MS applications.
• Fluency in English.

The role offers:

• Market competitive salary.
• Career growth opportunities.
• Hybrid schedule with 2 days in office.
• Generous insurance.
• Paid holidays and leave policies.
• Paid volunteering opportunities.