Product Manager - AI Agent

Job Description

Cresta is seeking a Product Manager - AI Agent to create, deploy, and optimize AI Agents that transform customer businesses. This role involves product thinking, value identification, and project leadership, working closely with senior customer executives. The Product Manager will own each AI Agent and the outcomes they drive for customers.Cresta is looking for someone who is a creative, pragmatic problem solver who thrives in fast-paced environments and excels at turning ambiguity into execution. In this role, the Product Manager will partner with Forward Deployed Engineers (FDEs) who will support the build, integrations and optimization to make each AI Agent successful. They’ll also work closely with product and engineering, providing a tight feedback loop and custom tooling that will shape the future of Cresta's platform.What this role involves:

• Owning AI Agent outcomes for customers.
• Managing the deployment lifecycle for AI Agents.
• Designing, building, testing, and iterating on AI agents.
• Leading customer relationships and acting as the primary point of contact for AI Agents.
• Facilitating workshops and design sessions with customer stakeholders.
• Working closely with FDEs to ensure smooth implementation.
• Improving playbooks for agent development and customer deployment.

Requirements:

• 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles.
• Hands-on work style with a bias for action.
• Experience leading complex deployments and owning customer relationships.
• Strong technical understanding and exposure to building Agents.
• Comfortable working with ambiguity in a dynamic startup environment.
• Passion for AI, automation, and shaping the future of customer experience.

Cresta offers:

• Flexible vacation time.
• Paid parental leave.
• Monthly Gym & Phone allowance.
• Work from home office stipend.