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Job Description
Fresh Prints is seeking a Customer Service Associate to be the face of the company and define the customer experience. This role involves fielding customer inquiries, resolving issues, and coordinating with internal teams. The ideal candidate is energetic, patient, and communicative, with a passion for helping others and solving problems.
Responsibilities:
Requirements:
Fresh Prints offers:
Responsibilities:
- Field inbound customer emails, calls, texts, and chats
- Communicate with clients, answer their questions, resolve issues, and update records
- Coordinate with internal teams and clients to resolve order issues
- Qualify leads and assign them to the sales team
- Converting leads into orders for clients that are assigned to the CX team
- The unknown - we're always looking to find new ways to improve and we want you to take ownership of future projects that add value to the team
Requirements:
- 1-5 years of customer service experience
- At least 1 year of experience with help desk software like Fresh Desk or Zen Desk
- Experience with both phone-based customer service and chat-based customer service
- Neutral Accent
- Positive attitude
- Calm under pressure
- Good problem-solving skills
- Detail Oriented
- Natural Leader
- Goal-Driven
- Proactive & Problem Solver
- Ability to remain calm under pressure
- Open to change
Fresh Prints offers:
- Remote work opportunity
- A chance to be part of a fast-growing company
- An environment that values customer satisfaction
- Opportunities for growth and ownership of projects
Fresh Prints
100x Hospitality specializes in creating exclusive, high-end VIP experiences through destination events. The company emphasizes innovative creative execution in both print and digital design, covering areas like marketing campaigns, event collateral, and website imagery. With a focus on upholding brand standards, 100x Hospitality values collaboration, strategic thinking, and efficient resource utilization.
All Jobs at Fresh Prints (26)