Clash
of Jobs
Browse All Jobs
Job Description
AlphaSense is seeking a Collections Lead to manage and optimize the collections process, ensuring timely payment of outstanding invoices, and maintaining positive relationships with clients. The Collections Lead will be the primary contact on the accounting team for both internal and external stakeholders around matters related to billing. This position reports to the Sr. Manager of Billing & Collections.
What this role involves:
- Efficiently manage the end-to-end collections process, including identification and resolution of overdue accounts.
- Implement effective strategies to minimize outstanding receivables and improve cash flow.
- Provide excellent customer service by addressing client inquiries and concerns related to billing and collections in a timely and professional manner.
- Collaborate with internal teams to resolve customer issues and ensure a positive customer experience.
- Maintain accurate and up to date records of all collection activities, communications and payment arrangements.
- Manage and maintain supplier relationships, including registration on portals, tax information, onboarding forms, and verification of banking details.
- Proactively identify opportunities for process improvements in the collections workflow.
- Generate reports to track and analyze collection performance.
- Performs other related duties as assigned.
Requirements for this role:
- Associate’s or Bachelor’s degree (preferred).
- Proven experience of 3 to 6 years as a Collections Specialist or similar role.
- Strong understanding of A/R processes and billing systems.
- Exceptional customer service and communication skills.
- Detail oriented with a high level of accuracy.
- Professional demeanor and strong work ethic.
- Ability to work independently and collaboratively in a team environment.
- Proficient in Excel and Netsuite preferred.
