Senior Technical Account Manager- US

Job Description

Zscaler is seeking a Senior Technical Account Manager (Sr. TAM) to join their Customer Success team. The successful candidate will manage premium customer support relationships, collaborate with Field Sales, and provide critical support to gold/platinum customers. They will also provide product training and monitor customer sites, providing recommendations to Zscaler Product Management.

Role involves:

• Managing premium customer support relationships through various channels.
• Collaborating with Field Sales to deliver seamless Zscaler deployments.
• Providing critical support, including escalations and on-call duty.
• Providing product training (on-site and virtual) to Premium Support customers.
• Monitoring customer sites and providing recommendations.

Requirements:

• 8+ years of account management experience.
• Expertise in pre- and post-sales support.
• Experience in implementation of web and email security solutions.
• Bachelor’s degree in computer science/engineering or equivalent industry certifications.
• Expertise in networking, security, and a strong ability to communicate technical solutions.
• Strong expertise in enterprise networks and infrastructure.
• Hands-on experience in TCP/IP, protocol workflow, and network troubleshooting tools.

Zscaler offers:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!