Product Support Engineer III - DLP

Job Description

Zscaler is seeking a skilled Product Support Engineer III - DLP to join their Global Customer Support team. This role involves serving as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution. The engineer will take ownership of complex cases, perform root cause analysis, and collaborate with cross-functional teams to improve Zscaler's DLP products and services. They will also maintain clear communication with customers throughout the escalation process.

• Serving as the primary point of contact for escalated DLP issues
• Providing advanced troubleshooting and resolution for the escalated DLP cases
• Taking ownership of complex and critical cases
• Performing detailed root cause analysis
• Working closely with product development, engineering, and other cross-functional teams
• Maintaining clear and proactive communication with customers

Requirements include a minimum of 7+ years of experience in technical support, with at least 3 years focused on DLP/CASB solutions and escalations. Expert knowledge of DLP technologies and tools, experience with data loss prevention, securing SaaS and Cloud Access Security Brokers (CASB), a good understanding of Unix/Linux and Windows operating systems, and a strong understanding of data protection principles are also required.

• Minimum of 7+ years of experience in technical support
• At least 3 years focused on DLP/CASB solutions and escalations
• Expert knowledge of DLP technologies and tools
• Experience with data loss prevention, securing SaaS and Cloud Access Security Brokers (CASB)
• Good understanding of Unix/Linux and Windows operating systems
• Strong understanding of data protection principles and practices

Zscaler offers comprehensive and inclusive benefits, including various health plans, time off plans, parental leave options, retirement options, education reimbursement, and in-office perks.