Enterprise Customer Success Manager

Job Description

Narvar is seeking an Enterprise Customer Success Manager to help scale its customer base. The ideal candidate will be self-motivated, resourceful, and eager to learn and take action. This role involves working closely with the Customer Success team to ensure the health and success of enterprise clients.Responsibilities include:

• Owning the health and success of customers from go-live through renewal and expansion.
• Proactively engaging clients to demonstrate value and identify growth opportunities.
• Using data insights to track client health and mitigate churn risk.
• Collaborating with product and engineering teams to synthesize customer feedback.
• Partnering with sales to plan and execute renewal and expansion opportunities.
• Contributing to the scalability of the customer success team through documentation and process optimization.

Requirements:

• Minimum of 4+ years of experience as a Customer Success Manager at a SaaS company.
• Experience working with enterprise-size accounts.
• Ability to multitask and manage multiple accounts with attention to detail.
• Strong project management and communication skills.
• Excellent client-facing skills.
• Comfortable collaborating with technical and business teams.
• BA/BS degree.

Narvar offers:

• Opportunity to work with a mission-driven company focused on simplifying the lives of consumers.
• A collaborative and innovative work environment.
• The chance to work with renowned brands and cutting-edge technology.