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Specialist Support Officer - Vulnerable Customers

Specialist Support Officer for Vulnerable Customers at Capital on Tap.
Capital on Tap
Hybrid
On-Site
United Kingdom
USD 36,363 - 45,790
GBP 27,000 - 34,000
Job Description
Capital on Tap is seeking a Specialist Support Officer to provide support to vulnerable customers. This is a hybrid role based in Cardiff, requiring 3 days per week in the office. The role involves managing complex cases, conducting vulnerability assessments, and developing strategies to assist customers in arrears. The Specialist Support Officer will work closely with other departments and ensure vulnerable customers are treated with care and respect.

Role Involves:
  • Taking escalated inbound calls from vulnerable customers in arrears.
  • Managing a portfolio of vulnerable customers.
  • Meeting SLAs and implementing TCF principles.
  • Reviewing and conducting vulnerability assessments.
  • Working closely with other departments within Capital on Tap.
  • In-depth reviews of hardships documentation.

Requirements:
  • Experience dealing with vulnerable customers in a telephony-based role.
  • Collections experience is ideal.
  • Ability to demonstrate empathy.
  • Ability to gather information.
  • Ability to manage time and work to deadlines.
  • Ability to prioritize work and be flexible.
  • Ability to use data to reach the best customers quickly.

Capital on Tap Offers:
  • Starting salary £27,000 - £34,000 depending on experience.
  • Private Healthcare.
  • Worldwide travel insurance.
  • Anniversary Rewards.
  • Salary Sacrifice Pension Scheme.
  • 28 days holiday plus bank holidays.
  • Annual Learning and Wellbeing Budget.
  • Enhanced Parental Leave.
  • Cycle to Work Scheme.
  • Season Ticket Loan.
  • Free therapy sessions.
  • Dog-Friendly Offices.
  • Free drinks and snacks.
Apply Manually

Capital on Tap

Capital on Tap is a global fintech company dedicated to supporting small business owners through an all-in-one business credit card and spend management platform. Serving over 200,000 businesses worldwide, the company provides solutions designed to save time and money for its customers. Capital on Tap fosters a culture of innovation, empowering its employees to solve complex problems and contribute to an agile and scaling environment. The company’s mission is to support 1 million small businesses by 2030.

All Jobs at Capital on Tap (25)