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Job Description
IONOS, a leading European provider of cloud infrastructure, cloud services, and hosting, is seeking a Call Center Agent to join their customer retention team in Karlsruhe. The role involves working collaboratively with various teams in an open and team-spirited environment. IONOS prides itself on its open work structures, informal culture, and flat hierarchies.
The role involves:
- Maintaining existing customer relationships.
- Extending existing contracts through personal contact.
- Communicating the value of offers and products.
- Communicating with customers via inbound, outbound, email, chat, and letter.
- Fulfilling customer expectations and addressing their concerns.
Requirements:
- Excellent knowledge of the German language, both written and spoken.
- Good knowledge of English is an advantage.
- Strong interpersonal and communication skills.
- Proficiency in using IT tools.
- Affinity for sales and negotiation skills.
- Team spirit and an eloquent demeanor.
IONOS offers:
- Hybrid work model with home office option.
- Subsidized canteen and free drinks at some locations.
- Modern office spaces with good transport links.
- Employee discounts for activities and products.
- Employee events such as summer and winter celebrations, as well as workshops.
- Numerous further training and development opportunities.
- Various health offers, such as sports and health courses.
