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Technical Support Engineer

Technical Support Engineer at Teads, providing technical support to clients.
Outbrain
Hybrid
On-Site
United States
USD 65,000 - 105,000
Job Description

Teads is seeking a Technical Support Engineer to join their team in New York City. The Technical Support Engineer will play a crucial role in providing exceptional technical support to Teads' clients worldwide, ensuring the success of their products and services. The ideal candidate will be passionate about technology and interested in solving complex challenges.

Responsibilities:

  • Provide advanced technical support to clients globally.
  • Collaborate with cross-functional teams to tackle complex technical and analytical challenges.
  • Work closely with account managers to offer technical support for accounts of big and globally known brands.
  • Conduct calls with clients to effectively troubleshoot and resolve technical issues.
  • Share insights and ideas that contribute to the improvement of products and services.
  • Troubleshoot and provide solutions to various technical issues escalated by the AdOps team.
  • Ensure that issues reported through different communication platforms are promptly addressed and resolved.
  • Use technical skills to ensure campaigns, pixels, and creatives are set up correctly.
  • Perform in-depth troubleshooting by pulling data from the database, analyzing it, and providing tailored solutions, insights, and data to marketers.

Requirements:

  • Demonstrated expertise in a technical support or engineering position, ideally in the ad tech sector.
  • Strong communication skills.
  • A passion for technology and a willingness to dive into complex technical issues.
  • Ability to work in a fast-paced environment.
  • Familiarity with Spreadsheets (Excel or Google Sheets).
  • Proficiency with text editors such as VS Code, Sublime Text, Vim, or similar.
  • Good understanding of SQL.
  • Understanding of how the web works and its core elements particularly JavaScript and HTML.
  • Some knowledge of Chrome Developer Tool for debugging
  • Strong scripting skills in Javascript, Python, or others for automating manual tasks.
  • Basic understanding of Git, and command line commands
  • Proficiency in the English language.

Teads offers:

  • Attractive package providing financial peace of mind.
  • Continuous investment in employees' skills.
  • A well-balanced work-life.
  • Prioritizing employee well-being.
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Outbrain

Teads is an omnichannel outcomes platform operating on the open internet. It focuses on driving full-funnel results for marketers across premium media by connecting quality media, creative, and addressability through AI technology. The company partners with numerous publishers and advertisers globally. Headquartered in New York, Teads has a global presence with a large team spread across various countries. The company emphasizes a collaborative and inclusive work environment.

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