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Job Description
Coefficient, a VC-backed SaaS startup, is seeking a Support Specialist to join their remote-first team. The ideal candidate will be an empathetic and resourceful communicator, dedicated to resolving user issues and enhancing the overall product experience. This role requires a dynamic and self-motivated individual who can effectively multitask and contribute to the company's growing business objectives.
Responsibilities:
- Resolve user requests via email, chat, and messaging.
- Investigate and fulfill tier 1 & 2 support requests.
- Collaborate with internal teams to escalate issues.
- Diagnose problems and propose solutions.
- Document user requests and provide feedback to leadership.
- Demonstrate strong communication skills.
Requirements:
- 4+ years of SaaS customer support experience.
- Intermediate/advanced knowledge of Google Sheets or Excel.
- Customer empathy and problem-solving skills.
- Strong written and verbal communication skills.
- Excellent organization and prioritization skills.
- Ability to remain calm under pressure.
- Desire to learn and grow.
- Experience with Zendesk, SQL, Salesforce, HubSpot (a plus).
Coefficient offers:
- A remote-first work environment.
- Opportunity to work with a collaborative and driven team.
