Assistant Gerant - Fairview Pointe-Claire

Job Description

Lush is seeking an Assistant Gerant for their Fairview Pointe-Claire location. The Assistant Gerant will integrate Lush's leadership practices into all interactions with customers, staff, and operations. This role supports the Shop Manager in all business areas, ensuring a strong customer and staff experience, operational excellence, and exceeding sales goals.

Responsibilities:

• Collaborate with the team to exceed daily sales goals and ensure a unique customer experience.
• Educate customers and staff on brand values and ethical practices.
• Increase product knowledge and make informed recommendations.
• Demonstrate business acumen and understanding of metrics and reports.
• Support the team on the sales floor, answer questions, and motivate them.
• Own personal development and support the growth of the team.
• Engage the team to ensure they are inspired and connected to brand values.
• Support staffing through networking, recruiting, and hiring.
• Collaborate on plans to improve staff engagement and retention.
• Support the manager to keep the shop compliant with company standards.
• Support the training of the inventory team and manage ordering.
• Support the development of the team to maintain a clean work environment.
• Ensure proper scheduling and allocation of breaks and meals.

Requirements:

• 1-3 years of managing or supervising in a retail environment.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking, and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory, and sales skills.
• Knowledge and interest in skincare, natural beauty, and ethical business.
• Ability to work flexible hours, including holidays, evenings, and weekends.

What Lush Offers:

• A fun and funky store atmosphere.
• A 50% discount on all products.
• An unconventional retail structure to support your entrepreneurial spirit.
• Opportunity for growth.