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Job Description
SpotOn is seeking a Client Experience Analyst to join their Field Operations team in San Francisco. This is a hybrid position requiring 3 days per week in the office. The Client Experience Analyst will be responsible for handling client inquiries and resolving complaints through phone, email, and chat. The ideal candidate will demonstrate excellent communication skills and professionalism to ensure a positive client experience. SpotOn was named one of Fast Company’s Most Innovative Companies of 2024.
Responsibilities:
- Respond to client inquiries via phone, email, and chat.
- Provide solutions to client, account executive, and team member issues.
- Document client interactions and transactions in the database system.
- Meet or exceed performance goals.
- Attend coaching sessions and complete training.
- Maintain knowledge of SpotOn products, services, and policies.
Requirements:
- Fluency in Vietnamese (written and spoken)
- 1+ years of experience in a call center, customer service, or IT support role.
- Previous restaurant experience and/or IT background.
- Excellent verbal and written communication skills.
- Experience with conflict resolution management.
- Familiarity with CRM’s, Salesforce, and Talkdesk.
- High school diploma or GED.
SpotOn offers:
- Medical, Dental, and Vision Insurance
- 401k with company match
- RSUs
- Paid vacation, 10 company holidays, sick time, and volunteer time off
- Employee Resource Groups
- Monthly cell phone and internet stipend
- Tuition reimbursement
