Senior Customer Success Manager

Job Description

Recharge Payments is seeking a Senior Customer Success Manager to support top-tier merchants with guidance and strategic recommendations. The role involves managing a portfolio of brands, building relationships with decision-makers, and serving as a strategic advisor. The Senior Customer Success Manager will align with merchant business goals and deliver tailored solutions. They will guide the adoption of Recharge’s features, share best practices, and ensure merchants unlock the full value of the platform.

This is a hybrid role based in Lehi, Utah, requiring 3 days a week in the office.

What this role involves:

• Serving as the primary strategic partner for a portfolio of Recharge’s largest and most complex merchants.
• Owning and leading renewal strategy by demonstrating platform ROI.
• Advising merchants on strategic use of features.
• Acting as a product expert.
• Championing merchant needs across internal teams.
• Resolving issues with urgency and accountability.
• Collaborating with peers to share learnings.
• Facilitating QBRs and EBRs.
• Maintaining a deep understanding of your portfolio.

Requirements:

• 3-5 years of experience managing Enterprise SaaS accounts.
• A consultative mindset and track record of supporting strategic accounts.
• Experience managing accounts within e-commerce.
• Excellent relationship management, communication, and negotiation skills.
• Strategic thinking with the ability to translate goals into actionable plans.
• A sense of urgency and desire to provide solutions for customers.
• Resourcefulness and a solutions-oriented approach.
• Strong oral, written, and interpersonal communication skills.
• Proficiency with MS Excel, CSV.
• Bachelor's degree or equivalent experience desired.

What Recharge offers:

• Medical, dental and vision plans
• Retirement plan with employer contribution
• Flexible Time Off
• Paid Parental Leave
• Monthly Remote Life and Merchant stipends