Customer Success Manager

Job Description

DevRev is seeking a Customer Success Manager to forge enduring client partnerships and ensure they derive optimal value from DevRev's AgentOS. This individual will serve as a pivotal advisor throughout the customer journey, from initial onboarding to ongoing adoption and optimization, empowering organizations through the capabilities of conversational AI.Role responsibilities include:

• Proactively managing accounts to maximize customer value and drive tangible business growth and ROI for the customer and DevRev.
• Leading customers through onboarding; owning the implementation plan, developing product adoption strategies,and providing technical subject matter expertise and guidance.
• Developing new ways of helping customers increase the usage of our products.
• Enabling integration of DevRev with customers’ existing tool stack by utilizing available DevRev snap-ins and identifying specific needs for customizations.
• Enabling customers in their journeys by identifying and sharing relevant content, enabling them with best practices, making proactive nudges to increase product usage.
• Providing a consultative approach to helping customers map critical workflows (e.g., mapping before and after process flows).
• Being self-sufficient across customer engagements while keeping constant feedback loops back to all key stakeholders including: Engineering, Product, Design, Customer Enablement, Revenue, Marketing, etc.
• Conducting data analysis about customers’ usage to share insights, drive decision-making, and prioritize.
• Identifying and lead interventions to address risk across customers.
• Learn new tools and work closely with industry-leading AI and generative technologies.

Ideal candidate should possess:

• 3+ years of prior experience in Consulting, Solution Architecture, Customer Success or equivalent history of increasing satisfaction, adoption, and retention.
• Knowledge of software development, technical support, and customer sales and success lifecycle.
• Technical knowledge of web solutions including APIs and Webhooks.
• Knowledge of Data analytics (SQL) or similar technical skills are also valued.
• Outstanding communication (written and verbal), with fluency in English.
• Comfort operating in a fast-paced, high-demand, global environment.
• Result oriented work-style, ability to get things done, and a learning mindset.

DevRev offers:

• Opportunity to work with industry-leading AI and generative technologies.
• A culture committed to those who are hungry, humble, honest, and who act with heart.