Operations Manager (Warehouse/Site Leader)

Job Description

StockX is seeking an Operations Manager to oversee all aspects of operations for their team, including supply chain management. The Operations Manager will lead, mentor, and coach their team to manage order fulfillment, labor management, inventory accuracy, and material procurement. This role involves using analytical methods to understand and enhance supply chain processes, assembling data, analyzing performance, and developing solutions. The Operations Manager will also collaborate with business teams on growth strategies.

• Supervise and train Verification Center teams
• Establish team member responsibilities
• Ensure accurate and on-time fulfillment
• Develop and maintain standard operating procedures
• Provide reporting on key performance metrics
• Lead meetings with suppliers
• Manage an operations budget
• Work cross-functionally for process improvements
• Manage supply chain and finished goods inventory
• Coordinate delivery schedules

• Fluent in English & Korean
• Bachelor’s Degree in Supply Chain Management, Logistics Management, Business, Engineering, or a related field - preferred
• 5-7 years of supply chain/warehouse management, operations, retail fulfillment experience; 2-3 years in a leadership capacity
• On-site warehouse/facility management experience
• Knowledge of warehouse management systems (WMS)
• P&L/Budget management experience
• Ability to lead, mentor, motivate, and manage a large team
• Advanced subject matter knowledge in warehouse operations
• Confident in making independent decisions
• Excellent interpersonal skills

• Opportunity to work for a Detroit-based technology leader
• Be part of a company focused on the online market for sneakers, apparel, accessories, electronics, collectibles, and trading cards