Account Manager (12 month FTC)

Feed is seeking an Account Manager for a 12-month fixed-term contract in Toronto. The Account Manager will be part of the Personalised Content team, which specialises in hyper-personalised digital communications for clients like eBay and Walmart. The role involves building strong client relationships and overseeing the delivery of integrated campaigns.

The Account Manager will work closely with Designers, Copywriters, Developers, and other agency teams to ensure successful campaign delivery. They will be responsible for managing client briefs, planning, assigning, and reviewing creative work, and managing the overall agency workload.

Responsibilities:

• Manage, draft, and review client briefs
• Ensure client deadlines are met across multiple campaigns
• Liaise with clients, clarifying questions, managing expectations, and proactively communicating status updates
• Distill and transfer client feedback to designers and copywriters
• Prioritise workloads for the team and escalate when needed
• Maintain a full understanding of clients' business, strategies, objectives, brand, audiences, and challenges
• Build excellent working relationships with key clients
• Ensure high standards are maintained and add value wherever possible
• Ensure success criteria are met and projects are delivered on time and within budget
• Maintain a good knowledge of all Feed products and services and actively promote them to clients
• Escalate internal and external issues to senior management
• Work with the team to determine and test creatives across client-owned channels

Requirements:

• Experience delivering a broad range of multi-channel marketing communications
• Extremely organised with the ability to manage multiple projects simultaneously
• Ambitious with the ability to think strategically
• Ability to work within short timeframes and meet deadlines
• Highly motivated to learn, grow, and improve
• Personable, approachable demeanor, and motivating team player
• Moderate understanding of production and interactive processes
• Excellent oral and written communication skills
• Superb planning and organisation ability
• Ability to manage and develop client and supplier relationships
• Basic understanding of financials to effectively manage budgets

Feed Offers:

• A flexible, hybrid working policy
• An excellent salary based on experience and equal pay policies
• Mental health support, and company sick pay scheme
• 15 days paid holiday annually (plus Public Holidays)
• Refreshments are provided in the office all week, as well as drinks at 4 pm on a Friday
• Enhanced family-friendly policies to support new parents
• Social and Cultural Events
• Inspirational Talks
• Learning and Development
• Buddy Programme