CRM Project Manager (12 month FTC) (div/f/m)

Job Description

DEPT® is seeking a CRM Project Manager to join its Personalised Content team on a 12-month fixed-term contract. The team specializes in hyper-personalized, digital communications for clients like eBay, Uber, and Walmart. The Project Manager will build strong client relationships and oversee the delivery of integrated campaigns.

The role involves:

• Managing, drafting, and reviewing client briefs.
• Ensuring client deadlines are met across multiple campaigns.
• Liaising with clients and managing expectations.
• Distilling client feedback to designers and copywriters.
• Prioritizing workloads for the team.
• Maintaining a full understanding of clients’ business and objectives.
• Building excellent working relationships with key clients.
• Ensuring success criteria are met and projects are delivered on time and within budget.
• Maintaining knowledge of DEPT® products and services.
• Escalating internal and external issues to senior management.

Requirements:

• Experience delivering multi-channel marketing communications, including digital and direct.
• Extremely organized with the ability to manage multiple projects simultaneously.
• Ambitious with the ability to think strategically.
• Ability to work within short timeframes and meet deadlines.
• Highly motivated to learn and grow.
• Personable and a motivating team player.
• Moderate understanding of production and interactive processes.
• Excellent oral and written communication skills.
• Superb planning and organization ability.
• Ability to manage and develop client and supplier relationships.
• Basic understanding of financials to effectively manage budgets.

DEPT® offers:

• 29 days’ holiday exclusive of bank holidays.
• A flexible, hybrid working policy.
• Mental health support.
• Buddy Program.
• Global annual DEPT® Cares Month.