Merchant Experience Partner - Bilingual French

DoorDash is seeking a Merchant Experience Partner to work with its highest-value merchants. This role focuses on solving pressing challenges and improving the overall merchant experience. The Merchant Experience Partner will serve as a primary point of contact for merchants, addressing their support needs and ensuring their success on the DoorDash platform. They will build long-term relationships by providing excellent customer service, relationship management, and strategic problem solutions.

The role involves:

• Collaborating and troubleshooting on important issues for Merchants
• Building relationships with Merchant partners
• Promoting retention and overall Merchant success
• Prioritizing and escalating issues in partnership with internal teams
• Developing an expertise in DoorDash's systems and resources

Requirements:

• 3+ years of experience in account management, customer support, hospitality, or a related field
• Bilingual in French and English (mandatory)
• High School Degree or GED required; Bachelor’s degree preferred
• Knowledge of Salesforce (or other CRM software)
• Basic proficiency with Microsoft Suite and G Suite
• Basic knowledge of excel tools and formatting functionality
• Experience providing advisory and partnership-level support
• Experience advocating for customer experience
• Excels at building relationships and determining prioritization

The role offers:

• Opportunity to shape support as a competitive differentiator
• Potential to be part of a new initiative