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Job Description
Xometry is seeking a Case Manager to join their team. The Case Manager will play a crucial role in solving supply chain problems for customized parts, ensuring on-time delivery, quality, and customer satisfaction. This position requires a proactive individual with strong technical knowledge and excellent communication skills.
Role Involves:
- Improving on-time delivery, quality, and customer satisfaction.
- Tracking and monitoring customer orders and partner jobs.
- Providing excellent customer and partner service through relationship building.
- Applying technical knowledge to ensure timely job delivery.
- Assessing the impact of part rejections and managing customer complaints.
- Reporting on status, risk, and efforts to recover troubled orders.
Requirements:
- Prior project management, supply chain, and customer service experience.
- A minimum of 3 years of related experience in manufacturing or operations.
- A Bachelor of Science Degree in Supply Chain, Engineering, or a technical related field is preferred.
- Working knowledge of manufacturing processes, engineering drawing requirements, and inspection methods.
- Strong organizational and communication skills.
Role Offers:
- Opportunity to work in a fast-paced, dynamic environment.
- Chance to solve complex supply chain challenges.
- Be part of a company that powers industries of today and tomorrow.
Xometry Europe
Xometry Europe, a subsidiary of Xometry (NASDAQ: XMTR), connects businesses with manufacturers through its digital marketplace. It provides resources for manufacturers to grow their business and enables buyers to access global manufacturing capacity. The company focuses on leveraging data-driven insights to optimize its services and enhance its platform. Xometry utilizes advanced technologies, including AI, to drive efficiency and innovation in the manufacturing sector.
All Jobs at Xometry Europe (60)