Clash
of Jobs
This feature is not ready yet
Sign up for the newsletter to get notified when it's available
The Customer Service Representative (Student Advisor) role at a fast-growing US-based K12 education company, requires a candidate fluent in both English and Mandarin. This remote contract position involves providing outstanding customer service and course consultations to users in the US.
Responsibilities:
- Addresses user inquiries and provides course information.
- Contacts potential customers, offering detailed course consultations.
- Maintains strong relationships with current customers, resolving queries professionally.
- Tracks customer interactions and feedback.
- Collaborates with the team to improve products and services.
- Stays updated on course offerings and policies.
Requirements:
- Fluent in English and Mandarin (both spoken and written).
- Previous customer service experience, ideally in education.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Proficiency in CRM software and other computer applications.
- Positive attitude and customer-oriented approach.
- Flexibility to accommodate hour shifts.
- Ability to handle and resolve conflicts professionally.
The role offers:
- Full-time contract, 40 hours per week
- Remote work opportunity from Malaysia
Think Academy MY
Think Academy MY, a subsidiary of TAL Education Group, is a global education company focused on providing comprehensive mathematics education to students worldwide. Utilizing both online and offline platforms, Think Academy delivers engaging and effective math programs designed to foster critical thinking, problem-solving skills, and a passion for mathematics. With a commitment to educational excellence, Think Academy empowers students to achieve their academic and personal goals through innovative teaching methodologies and personalized learning experiences.