Bilingual Customer Service Representative (Student Advisor)- WFH

Job Description

The Customer Service Representative (Student Advisor) role at a fast-growing US-based K12 education company, requires a candidate fluent in both English and Mandarin. This remote contract position involves providing outstanding customer service and course consultations to users in the US.

Responsibilities:

• Addresses user inquiries and provides course information.
• Contacts potential customers, offering detailed course consultations.
• Maintains strong relationships with current customers, resolving queries professionally.
• Tracks customer interactions and feedback.
• Collaborates with the team to improve products and services.
• Stays updated on course offerings and policies.

Requirements:

• Fluent in English and Mandarin (both spoken and written).
• Previous customer service experience, ideally in education.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Proficiency in CRM software and other computer applications.
• Positive attitude and customer-oriented approach.
• Flexibility to accommodate hour shifts.
• Ability to handle and resolve conflicts professionally.

The role offers:

• Full-time contract, 40 hours per week
• Remote work opportunity from Malaysia