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Job Description
Gong is seeking a Commercial Customer Success Manager (CSM) to join their team. The CSM will serve as a trusted strategic advisor to revenue and operational leaders, driving strategic plans and business transformation to deliver measurable business impact. This role involves driving customer engagement and product adoption, delivering meaningful business outcomes, mitigating risk, and driving account growth.
The role involves:
- Being a trusted strategic advisor to senior revenue and revenue operations leaders.
- Owning overall customer relationships and drive engagement and adoption.
- Partnering with the Implementation team to ensure successful customer onboarding.
- Partnering with Account Executives to secure retention and growth.
- Proactively identifying and leading team process improvements.
Requirements:
- 2+ years of relevant B2B enterprise SaaS customer success or consulting experience.
- Experience prioritizing and managing a book of business and being accountable for quarterly metrics.
- Demonstrated success leading centralized tool deployment and driving adoption, growth, and retention.
- Track record owning relationships with senior (VP and C-suite) stakeholders.
- Passion for driving customer centricity.
Gong offers:
- Medical, dental, and vision plans.
- Wellbeing Fund.
- Mental Health benefits.
- 401(k) program.
- Education & learning stipend.
- Flexible vacation time.
- Paid parental leave.
- Company-wide recharge days.
- Work from home stipend.
