Assigned Support Engineer / Senior Support Engineer (EMEA)

Job Description

GitLab is seeking an Assigned Support Engineer to join their Engineering department. This role involves direct interaction with customers, addressing complex issues, and contributing to GitLab's source code and documentation. The engineer will support both Self-managed and GitLab.com customers, transition to working with assigned accounts, and collaborate with various teams to enhance the product.

Responsibilities include:

• Supporting Self-managed and GitLab.com customers.
• Understanding customer environments and business objectives.
• Advocating for customers and providing tailored solutions.
• Collaborating with Product, Development, and other teams.
• Creating and updating documentation.
• Participating in on-call rotations.
• Participating in hiring processes.

Requirements include:

• Experience managing customer-facing cases.
• Experience with GitLab and CI/CD.
• Linux systems administration knowledge.
• Ability to use scripting languages (Ruby or Bash).
• Expertise in writing support content.
• Familiarity with DevOps methodologies.

GitLab offers:

• All remote, asynchronous work environment
• Flexible Paid Time Off
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget
• Parental leave
• Home office support