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Call Center Representative - German Speaking (Hybrid, London Office)

German Speaking Call Center Representative, hybrid role in London.
OpenTable
Hybrid
On-Site
United Kingdom
Undisclosed salary
Job Description
OpenTable is seeking a German-speaking Call Center Representative to join their London office. This hybrid role involves providing support to customers, answering questions about product functions, and ensuring excellent service. The ideal candidate will have a passion for helping people and strong communication skills. They will be the primary contact for customers in North America and worldwide, fostering prosperous relationships and restoring faith in OpenTable.

Role Involves:
  • Answering customer and employee calls, emails, chats, and WhatsApp.
  • Providing outstanding service and owning the resolution to problems.
  • Accurately logging all contacts in the CRM (Salesforce).
  • Knowing limitations and asking for assistance when needed.

Requirements:
  • Excellent communication skills, with a customer service bias.
  • Strong communication skills: active listening, writing/typing, informal communications.
  • Restaurant/hospitality experience preferred.
  • 1+ year’ experience providing customer support via phone, email, chat, preferably in a software support environment.
  • Experience using current Microsoft Windows and Apple operating systems.
  • Knowledge of iOS and Apple Hardware.
  • Ability to speak and write German and English.

OpenTable offers:
  • Work from (almost) anywhere for up to 20 days per year.
  • Company-paid therapy sessions through SpringHealth.
  • Company-paid subscription to HeadSpace.
  • 5 floating holidays.
  • Paid parental leave.
  • Generous paid vacation + time off for your birthday.
  • Paid volunteer time.
  • Development Dollars.
  • Leadership development.
  • Access to thousands of on-demand e-learnings.
  • Travel Discounts.
  • Employee Resource Groups.
  • 5 weeks paid vacation.
  • Private health & dental insurance.
  • Income protection and life assurance.
  • Employee Assistance Program - including 24/7 GP & free legal advice.
  • Pension plan contributions.
  • Discounted gym membership.
  • Bike2Work.
  • Season ticket loan.
  • Social events & Thursday happy hours.
  • Free lunch 2 days per week.
Apply Manually

OpenTable

OpenTable, a part of Booking Holdings, Inc., is a leading platform connecting millions of diners with a network of 60,000 restaurant partners. With over 25 years of experience, the company provides technology solutions that empower restaurants to manage their operations, focusing on team efficiency, guest satisfaction, and profitability. Simultaneously, OpenTable enables diners to discover and book restaurants suitable for any occasion. The company fosters a culture of hospitality and collaboration, operating globally alongside its sister brand, KAYAK.

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