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Job Description
Syndigo is seeking a Customer Success Manager to ensure influential brands have a delightful experience using Syndigo's products and services. The Customer Success Manager plays a critical role in client retention by ensuring strong awareness and utilization of the solution to drive continued success. This role is ideal for someone looking to build a successful career in customer success and data management, working with an international team.
Responsibilities include:
- Acting as a Syndigo ambassador and establishing strong credibility with clients.
- Serving as the primary point of contact and champion for customer success and long-term partnership.
- Building relationships with customer and partner stakeholders and executives.
- Coordinating activities with multi-location, multicultural, multi-skill teams.
- Evolving and refining engagement models based on partner maturity and customer needs.
- Bringing industry best practices in data management, governance, and analytics.
- Performing regular business reviews with customers and partners.
- Taking ownership of customer retention and renewals.
- Identifying and nurturing opportunities for value growth with customers.
- Managing negotiations and conflicts with excellent communication skills.
- Being a Syndigo ambassador to partner organizations.
Requirements:
- 3+ years of SaaS experience as a Customer Success Manager, Implementation Manager/Engineer, or Account Manager at a B2B SaaS business serving global customers.
- Experience with Onboarding, Renewal, and Upsell targets.
- Project Management experience with strong stakeholder management skills.
- Strong written and interpersonal skills.
- Willingness to travel to meet customers, team members, and partners.
- Undergraduate degree (B.E/B.Tech) and/or MBA.
Syndigo offers:
- Best in industry compensation with fixed and incentive components.
- Remote work option within India.
