Browse All Jobs

Risk Operations Specialist

Risk Operations Specialist at Melio, hybrid role in NYC.
Melio
Hybrid
On-Site
United States
USD 70,000 - 85,000
Job Description
Melio is seeking a Risk Operations Specialist to join their team. This role is based in New York City and operates on a hybrid model, requiring three days in the office. The Risk Operations Specialist will play a crucial role in protecting Melio from fraudulent activities and managing risks associated with their payment platform. They will collaborate with cross-functional teams to handle escalations, communicate with end-users, and contribute to the development of new data sources and processes.

The role involves:
  • Handling frontline fraud and policy decisioning.
  • Managing escalations related to risk decisioning.
  • Completing Zendesk tickets and written communications.
  • Communicating with end users via phone.
  • Creating leads for new data sources, processes, and segmentation.

Requirements:
  • 1+ years of experience within risk, customer experience, or payment operations, ideally in the fintech space.
  • 1+ years of experience working with ZenDesk.
  • Experience maintaining personal and group KPIs.
  • Excellent interpersonal, collaboration, and communication skills.
  • Demonstrated ability to proactively problem solve.

Melio offers:
  • Competitive compensation packages.
  • Medical, dental, and vision insurance.
  • 401K matching and stock options.
  • Wellness programs.
  • Competitive vacation time, sick days, and holidays.
  • Food perks including stocked kitchens and a weekly Seamless stipend.
  • Collaborative office culture in New York City or Denver.
  • Growth and development opportunities through workshops and mentorship programs.
Apply Manually

Melio

All Jobs at Melio (27)