Account Manager Farmer | Enterprise

The Account Manager Farmer | Enterprise at Stone will play a strategic role in managing and expanding a portfolio of Big Sellers, focusing on consultative relationships, performance, and sustainable account growth. This role involves ensuring client satisfaction through close management, in-person meetings, complex negotiations, and constant monitoring of KPIs and SLAs, contributing directly to value generation and partnership strengthening with the company's largest accounts.

Responsibilities:

• Managing a portfolio of large Enterprise accounts, focusing on retention, profitability, and partnership expansion.
• Conducting recurring in-person meetings with executive presentations and strategic proposals.
• Leading complex and longer-cycle negotiations aligned with each client's regulatory and operational specificities.
• Mapping upsell, cross-sell, and new product opportunities based on data and payment and technology market trends.
• Proactively anticipating risks and reversing churn through performance analysis and action plans.
• Working in an integrated manner with internal areas (tech, product, legal, risk, and operations) to ensure the delivery of tailored solutions.
• Meeting demanding SLAs, maintaining a high level of delivery even under pressure and in dynamic environments.
• Representing the company at events and meetings with clients, requiring travel availability.

Requirements:

• 3 to 4+ years of experience in Enterprise or Corporate account management, with a focus on long-term relationships and consultative sales.
• Background in complex B2B sales, preferably to medium and large companies in the technology, payment, or marketplace segment.
• Experience with structured negotiations involving different stakeholders and multidisciplinary teams.
• Knowledge of the payment, technology, and digital business models market, especially related to marketplaces.
• Familiarity with regulatory issues applied to the sector.
• Proactive, resilient, and results-oriented profile with a strong ability to prioritize and execute.
• Availability for constant travel and field work.
• Intermediate Excel and analytical skills to monitor and translate KPIs into actionable strategies.
• Good communication, a sense of urgency, and the ability to conduct high-level meetings.

What Stone offers:

• Hybrid work model (2 days onsite)