Analista de Relacionamento com o Cliente -Vaga Exclusiva para Pessoas com Deficiência (PcD) | Rio de Janeiro, Rj

Job Description

Stone is a technology and financial services company focused on the customer. It aims to transform the payments industry by serving Brazilian entrepreneurs. Stone is the largest independent payment company in Brazil, with over fifteen thousand employees across the country.This role as a Customer Relationship Analyst involves providing post-sales support across various communication channels, including email, chat, WhatsApp, and phone, using CRM. The analyst will be evaluated on quality and efficiency metrics to ensure continuous improvement in customer service. The goal is to resolve issues and delight Brazilian entrepreneurs.

• Providing post-sales support via email, chat, WhatsApp, and phone
• Using CRM to manage customer interactions
• Meeting quality and efficiency goals
• Ensuring customer satisfaction and continuous improvement

• Good communication skills, both written and verbal
• Customer-focused and didactic approach
• Minimum of 1 year of customer service experience
• Problem-solving and decision-making abilities
• Ability to prioritize and handle multiple tasks

• Health and dental plans
• Virtual hospital access
• Meal and/or food vouchers
• Gympass membership
• Childcare assistance
• Life insurance
• Transportation voucher
• SESC benefits
• Fixed salary + profit sharing
• Education benefits via internal platform