Customer Administration Associate

Job Description

Convera is seeking a Customer Administration Associate to join their Vilnius office. The successful candidate will be responsible for building client accounts on bespoke systems, maintaining existing client records, and ensuring data accuracy. This role requires strong communication, problem-solving, and analytical skills, as well as the ability to work effectively in a team environment.Convera is the largest non-bank B2B cross-border payments company in the world, offering technology-led payment solutions to over 30,000 customers. They are committed to diversity and inclusion, providing a rewarding work environment with growth opportunities.Responsibilities:

• Configuring customer accounts on back-end systems.
• Amending existing customer accounts to customize trading products.
• Communicating with internal stakeholders and customers.
• Identifying obstacles and proposing solutions.
• Supporting colleagues with training, audit requests, and projects.

Requirements:

• 1-3 years of experience in Operations in a fast-paced environment.
• Outstanding problem-solving and communication skills.
• High attention to detail and analytical mindset.
• Initiative and commitment to overcome obstacles.
• Excellent spoken and written English skills.
• Ability to work successfully in a self-motivated team environment.
• Client centric mindset.

The role offers:

• Market competitive monthly gross salary.
• Great career growth and development opportunities.
• A flexible approach to work.
• Generous insurance (health, disability, life).
• Paid holidays, time-off, and leave policies.
• Work from abroad 60 days per year.
• Paid volunteering opportunities.