Technical Account Manager

Job Description

Interface.ai is seeking a Technical Account Manager to own the technical success of its customers, primarily banks and credit unions. The Technical Account Manager will act as a trusted technical advisor and strategic enabler, ensuring seamless onboarding, ongoing delivery, and maximum value realization from interface.ai's AI solutions. The Technical Account Manager will collaborate closely with Customer Success Managers (CSMs), Tech, Product and Support to ensure successful outcomes and long-term customer health.Responsibilities:

• Serve as the primary technical point of contact for a portfolio of 10–12 customer accounts
• Lead end-to-end implementation activities from kickoff through go-live, including business requirement gathering and platform configuration
• Run technical workshops, coordinate UAT efforts, and ensure delivery aligns with customer goals
• Monitor post-go-live success, including platform usage, stability, and issue resolution
• Collaborate to identify and support expansion and upsell opportunities
• Translate technical issues from non-technical stakeholders into actionable tickets, specs, or change requests for internal teams
• Manage technical escalations and advocate internally for customer success
• Prioritize competing initiatives using customer sentiment, revenue impact, and delivery readiness
• Provide product feedback and influence roadmaps through structured, data-backed insights
• Leverage prompt engineering and generative AI tools to enhance workflows and support delivery

Requirements:

• 6+ years in a customer-facing technical role such as TAM, Solutions Engineer, or Implementation Consultant
• Experience supporting complex SaaS implementations, ideally for enterprise or financial clients
• Experience with conversational AI (chatbots, voice, IVR, LLMs) and knowledge base workflows
• Familiarity with SQL, Postman, API workflows, and troubleshooting
• Working knowledge of REST APIs and cloud infrastructure
• Proficiency with tools like Jira, Confluence, Salesforce, and UAT/test management workflows
• Ability to diagnose and communicate technical issues related to latency, call quality, or platform bugs
• Strong communication and stakeholder management skills, especially with non-technical users
• Leverage to your advantage generative AI tools and prompt engineering

What interface.ai offers:

• Equity options
• Medical/Dental/Vision Insurance
• PTO & Holidays
• Life Insurance