Client Account Manager

Job Description

Ebury is seeking a Client Account Manager to join their team in High Wycombe. This role is based in the office 4 days a week, with 1 day working from home. The Client Account Manager will be responsible for managing key mass payment accounts, delivering service KPIs, and developing strong relationships with clients. They will act as the main point of contact for escalations and provide platform support.

The ideal candidate will have demonstrable account management skills, technical and operational payment knowledge, and leadership abilities. They should be able to thrive in a fast-paced environment and deliver industry-leading service to enterprise-level accounts.

Responsibilities:

• Overall management and ownership of key mass payment accounts
• Responsibility for delivery of service KPIs/SLAs
• Developing solid relationships with key clients
• Acting as main point of contact for escalations
• Providing platform/operational support
• Presentations and live client demos/training
• Maintaining Client MI
• Service multiple clients concurrently
• QA, production, and refining of client-facing reports
• Inter-team process building and refining
• Monitor market rates and external economic factors
• Analysis of payment data/trends
• Demonstrate strong commercial awareness
• Negotiating FX margins

Requirements:

• Leadership and client manner
• Experience within a client-facing function
• Experience handling high-value accounts
• Eye for detail
• Ability to thrive in a high-pressure environment
• Commercial awareness
• Experience with Microsoft suite (particularly Excel)
• At least five years of work experience in account management or customer service
• Experience working in a similar industry

What Ebury offers:

• Opportunity to work for a leading global fintech company
• Be at the forefront as an ambassador for the product and service
• Be part of a culturally diverse team
• Hybrid work schedule (4 days in office, 1 day remote)