IT Support Specialist

Job Description

Strider Technologies is seeking an IT Support Specialist to provide technical support to employees and ensure a seamless IT experience. The ideal candidate will be enthusiastic about technology and thrive in a collaborative environment. This role involves being the first line of defense for all IT requests.

Responsibilities:

• Provide hands-on technical support for macOS devices and Office365.
• Act as the first responder for IT requests via the company’s ticketing system.
• Troubleshoot and resolve software, hardware, and network issues efficiently.
• Support and maintain desktop computers, peripherals, and corporate wireless networks.
• Provide VPN and network connectivity support.
• Monitor and maintain endpoint protection software, remediating issues proactively.
• Ensure compliance with best practices in IT security and data protection.
• Support MDM (Mobile Device Management) solutions such as Jamf.
• Assist with basic AWS management tasks like creating and adjusting resources.
• SAAS application management with applications like the Microsoft Office and JIRA suites.
• Basic maintenance for Linux servers in Azure and AWS.
• Create and maintain IT documentation and internal Knowledge Base articles.
• Identify recurring IT issues and recommend process improvements.
• Stay informed of emerging technologies and suggest relevant IT solutions.
• Work cross-functionally with teams to resolve IT-related challenges.
• Provide on-site support at least three days per week.
• Assist with multiple ongoing IT projects to improve workflows.
• Friendly in-office presence to help with office related IT tasks.

Requirements:

• 2-3+ years of experience in IT support, helpdesk, or a related field.
• Bachelor's Degree in Computer Science, IT, or a related discipline (or equivalent work experience).
• Strong troubleshooting skills with macOS and Office365.
• Familiarity with basic networking concepts (TCP/UDP, DNS, DHCP, VPN, SSL).
• Excellent customer service and communication skills.
• Ability to multi-task and prioritize IT issues effectively.

Strider Technologies offers:

• Competitive Compensation
• Company Equity Options
• Flexible PTO
• Wellness Reimbursement
• US Holidays (Office Closed)
• Paid Parental Leave
• Comprehensive Medical, Dental, and Vision Insurance