Senior Manager, Site Reliability Engineering

Job Description

Ping Identity is seeking a Senior Manager, Site Reliability Engineering to lead a team within the PingOne Advanced Identity Cloud team. This role involves leading engineers in the development, delivery, and optimization of services, focusing on security, quality, and efficiency. The team collaborates with global teams to support and enhance cloud-based offerings used by many Fortune 100 companies.

Responsibilities:

• Lead a team of SREs and be directly responsible for uptime
• Collaborate with other leaders to provide a world class cloud platform
• Drive initiatives that enhance the availability, scalability, and performance of global infrastructure and services, minimizing downtime and service disruptions.
• Build tools, services and establish processes both within and around the application stack.
• Work with engineers on the design, deployment and continuous improvement of important infrastructure services (i.e., logging, monitoring and alerting)
• Provide clear vision and leadership to ensure your team's contributions align with company objectives.
• Coach and mentor team members, fostering a culture of continuous improvement and innovation.
• Take ownership of high-priority customer escalations and ensure timely resolution.

Requirements:

• 10+ years of technology leadership focused on SaaS primarily in identity and access management (IAM) domain and/or Security
• 10+ years of experience in distributed cloud-based software development with strong automation mindset
• 5+ years of leading and managing cloud-based application DevOps/SRE team(s) with an on-call rotation
• 12+ years of experience in various elements of full-stack software development front end, back end, data and analytics, and hands-on coding experience in the past
• Experience in Incident Management
• Prior experience in a fast-paced and high-growth company and are comfortable with putting systems in place and adjusting and adapting when needed
• Passion for learning and working with others to improve yourself, the team, the product, and the company

The role offers:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives
• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)