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Customer Support Associate

Customer Support Associate at Cabify in Madrid.
Cabify
Remote
Hybrid
On-Site
Spain
Undisclosed salary
Job Description
Cabify is seeking a Customer Support Associate to join their Customer Operations team in Madrid. This role is crucial in ensuring a superior user experience through efficient and empathetic support across various channels. The ideal candidate will be committed, resourceful, and possess a strong dedication to service.

Responsibilities:
  • Managing support channels (inbound, outbound, backoffice) while meeting SLAs and KPIs.
  • Providing proactive and empathetic support to users, drivers, and corporate clients.
  • Applying internal protocols, policies, and procedures accurately.
  • Ensuring compliance with data protection laws and fraud prevention policies.
  • Monitoring and reporting technical issues, proposing solutions and contingency plans.
  • Supporting the management of special cases, including complaints and claims.
  • Staying updated on product, service, and process changes.
  • Participating in training and continuous improvement activities.
  • Contributing to operational campaigns and business initiatives.


Requirements:
  • Minimum 2 years of experience in customer service or claims management.
  • University degree in Administration, Business, Communications, or related fields.
  • Excellent service attitude and clear communication skills.
  • Proficiency in tools like Zendesk, Talkdesk, or similar platforms.
  • Intermediate level in Microsoft Office or Google Workspace.
  • Self-sufficient and results-oriented profile.


Benefits:
  • Permanent contract with competitive salary.
  • Flexible schedule and hybrid/full remote work model.
  • Monthly credit for Cabify app usage.
  • Flexible compensation plans.
  • Discounts in restaurants, stores, and gyms.
  • Pet-friendly office.
  • Work equipment provided.
  • Spaces to recharge with fruit and coffee.
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Cabify

Cabify is a company committed to transforming urban mobility. It envisions a future with fewer private cars, more sustainable vehicles, and efficient routes, creating people-centric cities. Cabify delivers sustainable and efficient mobility alternatives that generate economic, social, and environmental value. The company offers a range of products and services aimed at providing sustainable and efficient mobility, fostering a positive impact on both society and the environment.

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