Business Systems Analyst 2

Twilio is seeking a Salesforce Administrator to join its Sales Automation team. This role is ideal for someone with a solid understanding of the Salesforce.com platform looking to advance their career and gain more exposure to the operational processes that drive systems designs. The Salesforce Administrator will be responsible for improving Twilio's Salesforce.com platform and ensuring data excellence across the organization.

The role involves:

• Assisting project managers in various work streams on Salesforce.com
• Data management in Salesforce.com and other business systems, including auditing and resolving data integrity at a large scale.
• Working with program managers and stakeholders to uncover process gaps and develop elegant solutions
• Understanding and fixing existing system problems on a daily basis
• Continually evaluating and identifying gaps in our existing codebase to develop solutions for increased extensibility.
• Collaborating with cross-functional teams, including developers, business analysts, and stakeholders.
• Leadership skills to mentor junior administrators and provide guidance on best practices.

Requirements include:

• 2+ years of experience with Salesforce.com implementation (design, configuration, deployment, lightning flows)
• Hands-on experience with process automation tools, especially flows
• Demonstrated ability to understand business needs and translate requirements into technical solutions
• Salesforce Certified Administrator
• Strong presentation, communication, and facilitation skills
• Comprehensive experience on debugging and troubleshooting in Salesforce
• Strong organizational and business analysis skills; detail-oriented and able to work independently, manage and develop smaller scale projects.
• Knowledge on Salesforce.com configuration best practices

Twilio offers:

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program