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Senior Manager, Software Engineering (L5)

Senior Engineering Manager to lead the Experiences team.
Twilio
Remote
India
Undisclosed salary
Job Description
Twilio is seeking a Senior Engineering Manager to lead the Experiences team within the Flex product team. Flex is Twilio’s contact center platform, offering customers building blocks to create customized contact center solutions. The Senior Engineering Manager will manage a team of software engineers, own and extend the feature set, and enhance the overall solution reach of Flex.

The role involves:
  • Owning and delivering contact-center persona experiences for Twilio Flex customers.
  • Championing the team, fostering individual success and growth.
  • Understanding the architecture and processes for building and operating scalable distributed systems in cloud environments.
  • Advocating agile processes, continuous integration, and test automation.
  • Solving problems strategically and operating broadly, from conception to continuous operation of 24x7 services.
  • Exhibiting strong communication skills to explain technical concepts to various stakeholders.

Requirements:
  • Minimum of 14+ years of experience with 5 years of leading and managing software teams.
  • Experience managing multiple workstreams within the team
  • Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
  • Experience building Agent/Supervisor experiences using technology stack (ReactJS, Paste design systems, Cypress and Selenium)
  • Technical Experience with cloud native technology stack, REST APIs, Javascript/Typescript/ReactJS, Datastores like Aurora, DynamoDB Etc., container technologies - Docker/Kubernetes, modern automated testing and CI/CD pipelines, SaaS Telemetry and Observability tools such as Datadog, Graphana, Prometheus, Mixpanel Etc.
  • Excellent problem-solving, critical thinking, and communication skills.
  • Broad knowledge of development environments and tools.
  • Strong familiarity with agile processes and automation.
  • Experience owning and operating services end-to-end.

Twilio offers:
  • Competitive pay
  • Generous time off
  • Parental and wellness leave
  • Healthcare
  • Retirement savings program
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