Clinical Implementation Specialist

Job Description

Overjet is seeking a Clinical Implementation Specialist to join their Customer Success Team. This role focuses on onboarding and training dental offices on the Overjet Practice Intelligence Platform. The ideal candidate will leverage their experience as a registered dental hygienist and clinical trainer to ensure customers effectively use and integrate Overjet's software.Responsibilities include:

• Guiding customers through the setup and use of Overjet software.
• Planning and executing training programs, both in-person and virtually.
• Acting as a primary consultant during the onboarding process.
• Gathering customer feedback for product and service enhancements.
• Collaborating with internal teams to streamline the training process.
• Ensuring customers achieve proficiency within the first 30 days.

Qualifications include:

• Bachelor's degree or equivalent experience.
• 5+ years as a registered dental hygienist.
• 3+ years as a trainer in SaaS, dental, or related fields.
• Proven ability in implementing processes.
• Exceptional communication and interpersonal skills.
• Enthusiasm for learning about AI, insurance, dentistry, and technology.
• Ability to work CST hours.
• Willingness to travel 15-20%.

Overjet offers:

• Competitive compensation and equity.
• Hybrid workplace with flexibility.
• 401k plans with matching program.
• Comprehensive medical, dental, and vision coverage.
• Paid parental leave.
• Flexible Time Off and company paid holidays
• Annual Learning and Development Stipend
• Work from Home Stipend