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Assistant Manager - Tech Support Engineering

Assistant Manager - Tech Support Engineering at Razorpay, Bangalore.
Razorpay Software Private Limited
On-Site
India
Undisclosed salary
Job Description
Razorpay is seeking an Assistant Manager - Tech Support Engineering to join their team in Bangalore. Razorpay is a leading financial services organization committed to providing comprehensive and innovative payment and business banking solutions to Indian businesses. This role involves developing, implementing, and maintaining policies and procedures for application support services. The Assistant Manager will manage a team to ensure all support requests are handled according to agreed procedures and will communicate with stakeholders on application support matters.

Roles and Responsibilities:
  • Work directly with developers, clients, and internal teams on post-integration issues.
  • Address technical queries on APIs, Plugins, and the complete Razorpay product suite.
  • Follow the escalation matrix and engage stakeholders, communicating technical issues.
  • Analyze incident trends and create action items to reduce service volume.
  • Apply negotiation styles when managing internal & external stakeholders.
  • Ensure team OKRs are met by tracking them daily.
  • Communicate application support policies, procedures, and SLAs.
  • Act as a technical expert for Razorpay products and their implementations.
  • Enhance the overall experience of merchants by providing support for technical issues.
  • Ensure Customer Satisfaction meets organizational targets.

Requirements:
  • 4-6 years of experience as Application Support Lead/Manager.
  • Experience working with the Payment Industry is a plus.
  • Strong knowledge of Microsoft Excel, PowerPoint, and Data Management Systems.
  • High degree of self-motivation and a can-do demeanor.
  • Ability to gain valuable insights through data analysis and problem-solving.
  • Technical, analytical, and presentation skills.

What Razorpay Offers:
  • Opportunity to work in a leading financial services organization.
  • A role that involves developing and implementing application support policies.
  • A chance to enhance the experience of merchants by providing technical support.
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Razorpay Software Private Limited

Founded in 2014, Razorpay is an Indian financial technology company building a digital banking hub for businesses. As a full-stack financial services organization, Razorpay provides comprehensive payment and business banking solutions, processing billions in payments for numerous businesses. Dedicated to simplifying business finance, Razorpay offers business banking services through Razorpay X and facilitates capital access through Razorpay Capital. The company leverages robust technology to address the diverse payment and banking needs of businesses, from established enterprises to emerging startups.

All Jobs at Razorpay Software Private Limited (48)