Field Implementation Consultant

Job Description

Lightspeed is seeking a Field Implementation Consultant to join their team in Manchester. This role involves providing on-site service and technical assistance for Lightspeed's Point of Sale products within the hospitality industry, including restaurants, hotels, and bars. The consultant will play a crucial role in ensuring a smooth go-live process for strategic customers, representing Lightspeed in the UK, and promoting the product through exceptional service.Responsibilities:

• Travel to customer locations to facilitate hardware implementation and provide technical support.
• Plan and organize onsite training sessions with business owners, management, and staff.
• Guide customers onsite through setup, implementations, and integrations.
• Install/troubleshoot networking devices.
• Document and track customer installation, network details, and on-site services.
• Report installation progress to the Team Lead and Installation Coordinator.
• Ensure all hardware is present before onsite visits.
• Manage schedule and collaborate with the Installation Coordinator.
• Communicate with the development team regarding customer and product issues.
• Represent Lightspeed as a company ambassador.
• Use troubleshooting techniques to identify and resolve customer issues.
• Work closely with the Launch and Professional Services team.

Requirements:

• Previous experience in the hospitality industry.
• Proven ability to troubleshoot and resolve technical issues.
• Ability to handle multiple implementation projects.
• Ability to work collaboratively with the Field Sales team.
• Highly organized, self-motivated, and self-educated.
• Fluent in English.

Lightspeed offers:

• Flexible work environment.
• Genuine career opportunities.
• Lightspeed equity scheme.
• Flexible Paid Time Off.
• Private Medical Insurance and cash health plan.
• Health & Wellness Credit (400 GBP per year).
• Mental Health Support through LifeWorks and Modern Health Apps.
• People Experience benefit (work from anywhere for 60 days a year).
• LinkedIn Learning access.
• Time off to volunteer.