Onboarding Consultant im Außendienst (Deutschsprachig, Köln, m/w/d)

Job Description

Lightspeed is seeking a Field Implementation Consultant to join their team in Cologne. This role involves installing, providing technical support, and offering on-site assistance for Lightspeed's Point-of-Sale products within the gastronomy and hospitality sectors. The consultant will play a crucial role in ensuring the smooth implementation of products, supporting strategic clients in optimizing their usage, and representing Lightspeed in the Cologne area.Responsibilities include:

• Providing on-site support to customers, assisting with hardware installation, and addressing technical inquiries.
• Organizing and conducting training sessions for business owners, management teams, and employees on using the POS system.
• Assisting customers with the setup and integration of systems on-site.
• Installing and troubleshooting network devices, including routers and WLAN access points.
• Documenting installation processes, network information, and technical details of customers.
• Reporting on the progress of installations to the Team Lead and Installation Coordinator.
• Ensuring all necessary hardware components are available before customer appointments.
• Planning deployments efficiently in collaboration with the Installation Coordinator.
• Maintaining direct communication with the development team regarding current and ongoing product and customer concerns.
• Representing Lightspeed to new and existing customers.
• Utilizing proven troubleshooting techniques to quickly identify and offer solutions to customers' technical challenges.
• Collaborating closely with team members from Launch & Professional Services to ensure the best possible customer service.

Requirements include:

• Experience in the gastronomy or hospitality industry.
• Technical understanding and the ability to quickly analyze and solve problems.
• Experience in managing multiple customer projects in various phases of implementation.
• Team player with the ability to collaborate with the Field Sales Team.
• Independent, organized, and motivated work style.
• Fluent German and English skills.

Lightspeed offers:

• Flexible working arrangements.
• Career advancement opportunities.
• A dynamic team environment.
• Lightspeed stock program.
• Health & Wellness Bonus.
• Mental Health Support.
• LinkedIn Learning access.