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Optical Keyholder, Part-Time - Third Ward

Part-time Optical Keyholder at Warby Parker in Milwaukee, WI.
Warby Parker
On-Site
United States
Undisclosed salary
Job Description
Warby Parker is seeking a part-time Optical Keyholder (Optical Supervisor) for their store in Milwaukee, WI. This role involves creating excellent customer experiences by utilizing optical skills, a friendly attitude, and product knowledge. The Optical Keyholder will assist both new and returning customers, ensuring they are satisfied with their eyewear. They will also act as a keyholder, managing store opening and closing procedures and maintaining internal operations. As a team leader, they will promote a positive and productive work environment for opticians and retail advisors.

What this role involves:
  • Working directly with customers to meet their eyewear needs.
  • Taking and recording measurements, adjusting and fitting eyewear with accuracy.
  • Ensuring finished eyewear meets optical standards and customer requirements.
  • Explaining prescription terminology and product offerings.
  • Ensuring operational, service, and staff zoning procedures are executed.
  • Providing excellent service and acting as the main contact for customer and operational questions.
  • Leading and mentoring the Optical team, including Optician Apprentice Program participants.
  • Maintaining store systems, inventory databases, and business operations.
  • Fostering a positive employee culture.

Requirements:
  • Licensed dispensing optician (or ABO-certified in non-licensing states).
  • 2+ years of experience, including supervisor responsibilities.
  • Passion for the eyewear and retail industries.
  • Clear, effective communication skills.
  • Dedication to customer and teammate satisfaction.
  • Energetic, positive team player.
  • Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

What Warby Parker offers:
  • Opportunity to inspire and impact the world with vision, purpose, and style.
  • A mission-driven company focused on doing good in the world.
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Warby Parker

Warby Parker is an eyewear retailer committed to providing vision for all. Founded in 2010, the company designs and sells glasses, contacts, and offers eye exams through online and retail stores. Warby Parker distinguishes itself through its commitment to social responsibility via its "Buy a Pair, Give a Pair" program. The company aims to deliver exceptional vision care while ensuring affordability and accessibility.

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