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Job Description
Warby Parker is seeking an Optical Supervisor (Optical Keyholder) to join their team in Milwaukee, WI. This role involves creating excellent customer experiences by utilizing optical skills, a friendly attitude, and product knowledge. The Optical Supervisor will assist both new and returning customers, ensuring they are satisfied with Warby Parker glasses.
Responsibilities:
- Work directly with customers to meet their eyewear needs.
- Take and record measurements, adjust and fit eyewear with accuracy.
- Ensure finished eyewear meets optical standards and customer requests.
- Explain prescription terminology and product offerings.
- Set the store up for success by ensuring operational, service, and staff zoning procedures are followed.
- Drive store vision and sales by providing excellent service and being the main contact for questions.
- Work with store management to lead and mentor the Optical team.
- Help maintain store systems, inventory databases, and business operations.
- Foster a positive employee culture.
Requirements:
- Licensed dispensing optician (or ABO-certified in non-licensing states).
- 2+ years of experience, including supervisor responsibilities.
- Passionate about eyewear and retail.
- Clear, effective communication skills.
- Dedicated to customer and teammate satisfaction.
- Energetic, positive team player.
- Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).
Warby Parker offers:
- Health, vision, and dental insurance
- Life and AD&D Insurance
- Paid time off
- Paid Holidays
- Retirement savings plan with a company match
- Parental leave
- Short-term disability
- Employee Assistance Program (EAP)
- Bereavement Leave
- Optical Education Reimbursement
- Snack Pantry
