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ThousandEyes - Customer Success Scale Leader

Lead Customer Success team, drive adoption for ThousandEyes customers.
Cisco ThousandEyes
On-Site
Mexico
Undisclosed salary
Job Description
Cisco is seeking a Scale Leader for their ThousandEyes Customer Success team. This role involves building and leading a team of Customer Success Managers focused on driving adoption and value realization for North American customers. The Scale Leader will collaborate with various departments within Cisco to advocate for customers and ensure a high-quality experience throughout their lifecycle.

Role involves:
  • Leading and mentoring a team of Scale Customer Success Managers.
  • Driving success metrics for North America, focusing on retention and expansion.
  • Analyzing customer trends and providing insights to leadership.
  • Collaborating with the sales team to drive customer retention.
  • Serving as an executive point of escalation for client renewals.
  • Designing and implementing playbooks to scale customer success.

Requirements:
  • Bachelor's degree or equivalent experience in SaaS and Cloud technologies.
  • Minimum of 5 years of experience in Customer Success, Digital Marketing, or Data-Driven role.
  • Minimum of 2 years of leadership experience.
  • Experience in Account Management, Customer Success, Sales, or a related field.
  • Understanding of the customer journey in an Enterprise SaaS context.
  • Proficiency in CRM tools such as Salesforce, Catalyst, Gainsight, etc.

Role offers:
  • Opportunity to lead a key portion of Cisco's global business revenue.
  • Chance to work in a fast-paced, high-growth company.
  • Access to quality medical, dental and vision insurance.
  • 401(k) plan with a Cisco matching contribution.
  • Flexible Vacation Time Off policy.
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Cisco ThousandEyes

Cisco ThousandEyes is a Digital Experience Assurance platform that helps organizations ensure optimal digital experiences across all networks. Leveraging AI and comprehensive telemetry data from cloud, internet, and enterprise networks, ThousandEyes enables proactive detection, diagnosis, and remediation of issues. Integrated within Cisco's technology portfolio, it delivers AI-driven insights for networking, security, collaboration, and observability, facilitating scalable deployments and enhanced end-user experiences.

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