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Technical Account Manager

Technical Account Manager to support Box's strategic customers in Japan.
Box
On-Site
Japan
Undisclosed salary
Job Description
Box is seeking a Technical Account Manager to support its strategic customers in Japan. This role involves acting as an advocate and dedicated resource, ensuring customers make the most of the Box platform. The Technical Account Manager will provide technical and strategic expertise to ensure business continuity, manage crises, and comply with best practices. They will also champion customer needs within Box to improve quality and efficiency.

Role involves:
  • Providing white-glove service and support to assigned accounts.
  • Developing a deep understanding of clients’ business practices.
  • Performing technical reviews of support health.
  • Acting as an escalation point for critical technical issues.
  • Partnering with customer's helpdesk team to drive training, best practices, and pipeline for feedback.
  • Championing and advocating for the customer within Box.
  • Leading customer-facing meetings.

Requirements:
  • 5+ years in a Technical Support role or Account Management equivalent.
  • Experience working for a SAAS company; support/account management experience preferred.
  • Proactive problem-solver with strong project management skills.
  • High attention to detail and ability to troubleshoot.
  • SQL Knowledge Preferred.
  • Experience with open APIs Preferred.

Role offers:
  • Opportunity to work with strategic customers.
  • Chance to influence the roadmap of Box products.
  • Collaborate on the continued design of the Technical Account Manager offering.
  • Optimize and improve process to build a scalable way to support more of our strategic accounts.
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Box

Box is a leading provider of intelligent content management solutions. Its platform empowers organizations to collaborate effectively, manage content lifecycles, secure critical assets, and transform business workflows using enterprise AI. Founded in 2005, Box simplifies work for global organizations across various industries. The company's mission is to bring intelligence to content management, enabling customers to transform workflows across their organizations. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

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