Care Coordinator

Job Description

SonderMind is seeking a Care Coordinator to be the primary point of contact for clients seeking mental healthcare. This role involves providing support to clients, working with external partners and healthcare systems, and utilizing technology to connect clients with appropriate therapists. The Care Coordinator will play a crucial role in ensuring clients receive the necessary support throughout their care journey.Responsibilities:

• Provide primary support for clients seeking mental and behavioral health wellness.
• Utilize technology to connect clients with therapists and maintain support.
• Assist with identifying the correct provider for care using a consultative approach.
• Manage inbound and outbound communications, routing messages as needed.
• Interact with external partners and healthcare systems to ensure access to care.
• Conduct outreach to referred clients and provide personalized onboarding services.
• Assist with care coordination tasks such as appointment scheduling.

Requirements:

• Strong desire to assist clients and provide support.
• Ability to work with people in vulnerable situations.
• Strong communication skills, both written and verbal.
• Motivated and eager to learn, with the ability to adapt to new technologies and processes.
• Strong problem-solving skills and attention to detail.
• Flexibility to work in a fast-paced environment.
• Goal-oriented with a strong drive to achieve results.
• Openness to feedback and a commitment to personal and professional development.

SonderMind offers:

• Flexible hybrid work environment.
• Generous PTO policy.
• Free therapy coverage benefits.
• Competitive medical, dental, and vision coverage.
• Employer-paid disability and life insurance.
• Paid parental leave.
• 401K retirement plan with matching.
• Travel to Denver 1x a year for annual Shift gathering
• Company holidays and shutdown between Christmas and New Years.