Customer Service Agent (Bogota, Colombia Remote)

Job Description

Sezzle is seeking a Customer Service Agent based in Bogota, Colombia, to provide customer-oriented support. The role involves troubleshooting and providing clear instructions to customers regarding Sezzle's services. The ideal candidate will possess excellent written and verbal communication skills and a passion for customer success.Sezzle is on a mission to financially empower the next generation, revolutionizing the shopping experience with interest-free installment plans.Responsibilities:

• Provide clear, prompt, detailed, empathetic, and customer-oriented support to consumers.
• Assist customers to resolve basic to complex inquiries via email, live chat, and phone call.
• Build a network of support and trust with the customer support team.
• Work with customers to understand how they use Sezzle services and provide feedback to Product and Development teams.
• Act as an advocate for customers and report areas for improvement.
• Actively seek solutions to customer needs and suggest innovative solutions.

Requirements:

• Excellent communication and interpersonal skills.
• Fluent in written and spoken English.
• Proven success in a fast-paced support environment.
• Exceptional verbal and written communication skills for providing clear customer support.
• Ability to manage multiple tasks and take initiative.
• Passion for the role and upholding integrity.
• Excitement to learn new technologies.
• 3+ years of customer support experience.
• Experience with email, phone, and/or live chat dealing with complex issues.
• Fluent in written and spoken English and Spanish (a third language is a plus).
• Bachelor’s degree or equivalent experience.
• Zendesk, LiveAgent, or Jira experience is a plus.

Sezzle offers:

• Competitive salary
• Bonus structure
• Benefits package
• Medicina Prepagada
• Streaming platform
• Gym membership
• 20 vacation days per year
• Remote role