Technology Partner Manager

Job Description

Intercom, an AI Customer Service company, is seeking a Technology Partner Manager to join its Partnerships team. This role is based in Chicago and involves building and growing relationships with technology partners to unlock new revenue streams through co-selling and delivering joint solutions. The Technology Partner Manager will shape Intercom's partnerships with world-class platforms, driving customer adoption and company growth.What this role involves:

• Driving revenue through co-selling motions and building pipeline with partners
• Sourcing, onboarding, and managing relationships with new and existing integrated technology partners
• Developing and executing partner GTM plans
• Creating and delivering partner enablement presentations and training content
• Supporting partner lifecycle from onboarding to QBRs
• Analyzing and reporting revenue opportunities using Salesforce, Crossbeam/Reveal
• Leading regional partner strategies and quarterly business reviews
• Collaborating with Sales, Solutions, R&D, Marketing, Legal and Enablement teams
• Representing Intercom in partner meetings and events
• Identifying new integration opportunities

Requirements:

• 3-4+ years in technology partnerships or 5+ years in SaaS sales/business development
• Proven success in managing partner relationships and hitting revenue targets
• Strong commercial instincts with a proven ability to co-sell
• Excellent relationship builder with exceptional communication skills
• Skilled presenter
• Strong project manager
• Able to work independently and cross-functionally
• Familiarity with APIs, integration ecosystems, and SaaS business models
• Experience working across global teams and time zones
• General knowledge of APIs

Intercom offers:

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match