Technology Partner Manager

Job Description

Intercom is seeking a Technology Partner Manager to join its Partnerships team. This role is based in Dublin and involves building and growing relationships with technology partners to unlock new revenue streams through co-selling and delivering joint solutions. The Technology Partner Manager will shape how Intercom partners with platforms and build connections that drive customer adoption and company growth.

Responsibilities:

• Driving revenue through co-selling motions and building pipeline with partners
• Sourcing, onboarding, and managing relationships with new and existing integrated technology partners
• Developing and executing partner GTM plans
• Creating and delivering partner enablement presentations and training content
• Supporting partner lifecycle from onboarding to QBRs, co-marketing, pipeline reviews, and joint strategy
• Analyzing and reporting revenue opportunities using Salesforce, Crossbeam/Reveal
• Leading regional partner strategies and quarterly business reviews
• Collaborating closely with Sales, Solutions, R&D, Marketing, Legal and Enablement teams to drive integrated value
• Representing Intercom in partner meetings, virtual events, and occasional travel
• Proactively identifying new integration opportunities that align with Intercom’s AI strategy and customer needs and working with our Partner Solutions Engineers to scope the integration opportunity
• Strong ability to champion internal/external partner needs/opportunities internally through compelling business cases

Requirements:

• 3-4+ years in technology partnerships or 5+ years in SaaS sales/business development
• Proven success in managing partner relationships and hitting revenue targets
• Strong commercial instincts with a proven ability to co-sell and drive partner-sourced pipeline
• Excellent relationship builder with exceptional written and verbal communication skills
• Skilled presenter, able to translate partner integrations into compelling stories for GTM to relay to prospects and customers to support revenue generating efforts
• Strong project manager—organized, detail-oriented, and comfortable juggling multiple GTM campaigns
• Able to work independently and cross-functionally in a fast-paced, evolving environment
• Familiarity with APIs, integration ecosystems, and SaaS business models
• Experience working across global teams and time zones, especially supporting EMEA markets and willingness to travel (approx. once per quarter)
• General knowledge of APIs and how they enable interoperability between SaaS platforms.

Benefits:

• Competitive salary and equity in a fast-growing start-up
• Lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews
• Pension scheme & match up to 4%
• Life assurance, as well as comprehensive health and dental insurance
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers
• Cycle-to-Work Scheme with secure bike storage