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Job Description
Venn is seeking a Senior Account Manager to serve as the primary point of contact for clients and the voice of the client to internal teams. The Senior Account Manager will drive adoption of the Venn platform, ensure programs and campaigns are executed effectively, and successfully demonstrate value to the client.
Responsibilities:
- Engaging newly launched property management teams to ensure adoption and increase product usage
- Understanding property management teams’ priorities and objectives and supporting them through Venn’s platform and initiatives
- Tracking and reporting on user engagement internally and externally
- Providing hands-on support and training resources to clients, encouraging their self sufficiency in the platform
- Soliciting and responding to client feedback, and finding ways to tailor and improve the partnership, including through data insights & creative initiatives
- Deftly navigating internal cross-functional departments and external stakeholders to achieve results effectively
- Leveraging strong analytical and project management skills to drive process and overall client satisfaction & retention
Requirements:
- 5+ years of experience managing customer relationships in B2B SaaS companies
- Prop tech experience required
- Excellent relationship management, analytical and presentation skills
- Experience managing expansions of customer accounts
- Ability to think and operate both strategically and tactically
- Highly organized with a strong ability to prioritize across multiple projects
- Attention to detail and commitment to quality
- Effective and top-notch communication skills, both written and verbal, and a high level of comfort connecting with and speaking to new people
- Determined and results-oriented
- Collaborative team-player
Venn offers:
- Commission
- Benefits
- Opportunities for equity
