Field Service Engineer - North DACH at Element Biosciences

Element Biosciences is seeking a Field Service Engineer to support its growing customer base in Germany, Austria, and Switzerland, with potential travel within the EMEA region. The Field Service Engineer will be responsible for providing on-site support, including installation, maintenance, and repair of next-generation sequencing instruments. They will collaborate with internal teams to resolve issues and improve processes, while also interacting with customers to promote service contracts and other products.

This role requires a strong technical background, excellent communication skills, and the ability to troubleshoot complex laboratory equipment.

Responsibilities:

• Providing on-site installation, qualification, upgrades, repairs, and preventative maintenance service on next generation sequencers
• Identifying root causes and resolving product issues in the field
• Collaborating with internal partners to resolve customer issues and improve processes
• Interacting with customers to offer and assist in service contract sales and other service products
• Assessing maintenance/service needs and implementing a plan of action for instrument service
• Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
• Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
• Utilizing service CRM software to accurately document work in a timely manner
• Travels inside EMEA Region

Requirements:

• Bachelor Degree or MS with 2+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
• Experience with NGS sequencing instrument and sequencing run set up preferred
• Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
• Experience with multiple full life cycle product launches preferred
• Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred
• Experience with fluorescence microscopy helpful
• Excellent verbal and written communications skills, including technical writing abilities.
• Must be flexible in working hours as this position may require customer support during non-regular business hours
• Demonstrated account management skills preferred
• Linux basics is a plus
• Fluent in German and English verbal / written is a must

Element Biosciences offers:

• Remote work opportunity based in Germany (Hamburg/Berlin preferred)
• Full-time position
• Opportunity to support cutting-edge NGS technology